Involuntary Unemployment Payment Waiver*
1. Is this benefit available if I cannot work due to an injury or illness? Access to this benefit is only available if a plan holder is unemployed due to being fired (except as a result of willful or criminal misconduct), laid-off, company closure, or out of work due to a labor dispute.
2. If a plan holder is the second person listed on the lease agreement, do they have access to the Involuntary Unemployment Payment Waiver benefit? Both persons listed on the lease agreement have access to this benefit.
3. If I am already unemployed, can I join Zo+ Protection Program and have my payments waived through this benefit? You must already be a plan holder of the Zo+ Protection Program and meet the eligibility requirements. Similarly, any agreement a plan holder opens while they are unemployed would not be covered.
4. What do I have to do to be eligible for this benefit? You must have been working for six consecutive months for 30 hours per week before losing your job to be eligible for this benefit. You must register with the state unemployment office within 15 days of losing your job. You must be unemployed for 30 days before you qualify for this benefit.
5. How long do I have this protection? Once a waiver request is approved it is retroactive to the first day of unemployment. As long as you provide proof that you are still unemployed, the benefit continues until you return to work, or after four months, or when $1,000 has been waived for all lease agreements combined (whichever occurs first).
Courtesy Waiver*
1. What does this benefit do?
In the event of the untimely death of one of the plan holders listed on the lease agreement, this benefit can provide financial peace of mind by waiving the remaining payments, giving family members one less bill to deal with if tragedy strikes.
2. How long do I have to be a plan holder of Zo+ Protection Program before I am eligible for this benefit?
You must be a plan holder for 90 consecutive days before eligibility begins.
3. Is suicide covered? Suicide and/or drug overdose or death as a direct result from a family member or any persons listed on the lease agreement will not be covered.
4. What do I have to do? A person listed on the lease agreement or a family member must provide a copy of the death certificate to Zo Financial before a claim can be approved.
Discount Health and Wellness Services** (Not Available in Washington)
1. Can I use these benefits if I already have health insurance? Yes, in many cases you can still use the discount health benefits, however you cannot use in conjunction with insurance (you can use the discount health benefits or insurance, but not both together). The plan has no limits on the number of times you can visit participating providers.
2. Who has access to the telemedicine, prescription and vision benefits? These benefits apply to immediate family members. Immediate family is defined as spouse or domestic partner, dependent children up to the age of 26, parents in the household over age 60 and any other IRS dependent.
3. How does the Telemedicine benefit work? You and your immediate family can call a toll-free number any time of the day or night to consult with a licensed medical provider about your health concerns. There is no additional out of pocket cost for the consultation. If appropriate, a prescription for common medications can be called into your pharmacy.
Other Benefits
1. What type of discount do I receive through the Roadside Assistance? There is no set amount of savings. The discount will vary depending on the area of service and the type of service provided. The plan holder will pay a specially negotiated discount price for the service they receive. The plan holder is responsible for paying this amount when service is rendered.
What kind of savings do I get through Dining and Shopping? Plan holders can save on thousands of deals that offer 50% off at merchants nationwide, from dining and food, automotive, and professional services to shopping, movies and entertainment, through an app or online.
Administrative Questions
1. What Is the Grace Period? The grace period is 61 days. If the plan holder has not made a payment within 61 days of their last payment due date, the plan automatically terminates.
2. If I join Zo+ Protection Program, am I obligated to keep my plan? This plan is optional, and you can cancel at any time by notifying Zo Financial by email or by phone.
3. Can I keep Zo+ Protection Program after I pay in full for my lease merchandise? Yes. You can continue your plan for as long as you like.
*Subject to limitations, restrictions and exclusions. See the membership agreement for details.
**This is NOT insurance. See membership materials for important disclosures.